Privacy Policy
Last Updated: June 10, 2023
At TMT Logistics Packers & Movers, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
We may collect the following types of information:
- Personal Identification: Name, contact details (phone, email, address), ID proofs (Aadhaar, PAN, Passport)
- Moving Details: Origin/destination addresses, inventory lists, preferred dates
- Payment Information: Billing addresses, payment method details (processed securely via payment gateways)
- Technical Data: IP address, browser type, device information, cookies (when using our website)
- Communication Records: Emails, call recordings, chat transcripts for quality assurance
2. How We Use Your Information
Your data helps us provide and improve our services:
- Process bookings and provide moving services
- Communicate about your relocation
- Process payments and send invoices
- Improve our services and website experience
- Comply with legal obligations and prevent fraud
- Send service-related updates (with your consent for marketing)
3. Data Sharing & Disclosure
We may share information with:
- Service Partners: Transporters, packers, storage facilities (only what's necessary)
- Payment Processors: Secure payment gateways (Razorpay, Paytm, etc.)
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger/acquisition (with confidentiality protections)
We never sell your personal information to third parties.
4. Data Security Measures
We implement robust security practices:
- SSL encryption for data transmission
- Secure servers with firewalls
- Limited employee access (need-to-know basis)
- Regular security audits
- Secure document disposal procedures
5. Your Rights & Choices
You have the right to:
- Access and review your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent (where processing is consent-based)
To exercise these rights, contact our Data Protection Officer at dpo@tmtlogistics.com
6. Cookies & Tracking Technologies
Our website uses:
- Essential Cookies: For core functionality (always active)
- Analytics Cookies: Google Analytics to understand usage patterns
- Marketing Cookies: For personalized ads (with your consent)
You can manage cookie preferences through your browser settings.
7. International Data Transfers
For international relocations, some data may be transferred to destination countries. We ensure adequate protections through:
- Standard contractual clauses
- Data minimization principles
- Secure transfer protocols
8. Data Retention
We retain your information:
- Active customers: Until 3 years after last service
- Financial records: 7 years as per tax laws
- Service records: 5 years for warranty/claims
- Marketing consents: Until withdrawn
9. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect their data without parental consent.
10. Policy Updates
We may update this policy periodically. Significant changes will be notified via email or website notice.
11. Contact Us
For privacy-related inquiries:
Data Protection Officer
Email: dpo@tmtlogistics.com
Phone: +91 98765 43210
Address: 123 Business Park, Mumbai, Maharashtra 400001
Privacy & Security FAQs
We use PCI-DSS compliant payment gateways that encrypt your payment details. TMT Logistics never stores your full credit card information on our servers. All transactions are processed through secure payment processors like Razorpay and Paytm.
Yes, you can request deletion of personal data not required for legal or operational purposes. However, we may need to retain certain information (like billing records) as mandated by Indian tax laws for 7 years. Contact our DPO for specific requests.
We only share necessary address details with our verified moving crews and transportation partners involved in your relocation. All partners sign strict confidentiality agreements. Your information is never shared for marketing purposes without consent.
Every marketing email includes an unsubscribe link. You can also email unsubscribe@tmtlogistics.com or call our customer care. Note that service-related communications will continue even if you opt-out of marketing.
Immediately contact our Data Protection Officer at dpo@tmtlogistics.com or call +91 98765 43210. We take all breach reports seriously and will investigate promptly, notifying affected customers as required by law.
Secure Relocation Services You Can Trust
At TMT Logistics Packers & Movers, we understand that moving involves sharing sensitive personal information. As a leading relocation service provider in India, we've implemented enterprise-grade security measures to protect your data throughout the moving process. Our privacy-first approach ensures your information remains confidential while enabling us to deliver seamless relocation experiences.
Our commitment to data security begins with strict employee training and access controls. All staff handling customer information undergo background checks and sign comprehensive confidentiality agreements. We employ advanced encryption for both data transmission and storage, ensuring your details remain protected whether you're moving within Mumbai, across India, or internationally.
Unlike many local packers and movers, TMT Logistics adheres to global data protection standards while complying with all Indian regulations. We regularly audit our systems and update security protocols to guard against emerging threats. For international moves, we implement additional safeguards to meet destination country requirements, including GDPR for European relocations.
Transparency is at the core of our privacy practices. This policy clearly explains what we collect, why we need it, and how you can control your information. We invite you to review our detailed practices and contact our dedicated Data Protection Officer with any questions. With TMT Logistics, you can focus on your new beginning while we handle both your physical belongings and digital data with equal care.